Testimonials

 

MoveMachine's online HIP system is simple, user friendly and easy to check. The variety of payment options means as an Independent Agent we have been able to tailor our HIP provision to compete effectively in our local market conditions. My initial concerns about not having a locally based point of contact were totally unwarranted as the Agent support provided by both MoveMachine's customer services department and our account manager has been absolutely First Class at all times!
Adrian Barnes, FNAEA
Adams Estate Agents

 
 
 

With the introduction of Home Information Packs approaching and the industry concerned about the impact this may have on the housing market Eleys Estate Agents made the move to team up with MoveMachine as their sole HIP provider.

The HIP introduction has seen the market slow initially with, in our opinion, sellers reluctant in putting property’s on the market due to HIPs. At Eleys, we were initially very concerned about Home Information Packs, their impact on the housing market and to our business in particular. We were uncertain about the whole process including aspects such as speed of delivery, payment options and the order process. These fears were thankfully eased by the appointment of MoveMachine as our HIP provider. The whole process from top to bottom has been made very simple with their online ordering system in which in-house training was provided. With a variety of payment schemes, all recently updated, there is an option available for every client. Behind the scenes there is a hard working customer services team that are able to assist us as an agent no matter what time of day. The whole service is overseen by a dedicated account manager who deals with any matters of concern.

Overall the whole HIP process has been made to be very straight forward and most of all easy to implement. I feel that after speaking to other industry associates this is not always the case. MoveMachine have most definitely made moving easy with the system and long may it continue!!
John Chand
Eleys

 
 
 

We were approached by a number of HIP providers, all of which were promoting "their superior service". MoveMachine were our chosen providers as they offered a flexible service, competitive rates and Business to Business Credit. We had initial teething problems which, after discussion were quickly resolved and we now have a quick turn around time on our HIPs. Efficient customer service is paramount to our Company and with a friendly team on the other end of the phone and regular visits from Rebecca the sales rep for our area we are never left in the dark.
Amanda Barley
Jackson Green and Preston

 
 
 

We chose MoveMachine as our sole HIP provider because they offer everything that we wanted from a HIP provider and more. They have a friendly, positive can-do attitude and always do what they say they will. The system itself is extremely flexible. In fact that really sums MoveMachine up.

What we really like about MoveMachine is the fact that they don’t just leave us to struggle through. They have a great customer service team with an upbeat attitude as well as a dedicated account manager who gives us excellent help and support. What’s more they really listen to our feedback and have made developments and improvements based on what we’ve said and make enhancements to the process quickly.

With their property portal MoveMachine help provide a real solution to our business to help us reach a wider audience.
Kevin Crossfield
Lancasters Property Services

 
 

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